
One of the most important steps in successful crisis management is determining what type of crisis we are dealing with — and choosing the right strategy accordingly.

When we are affected by the situation, it is easy to think that even a negative article or bad news justifies activating our crisis communication systems (if we have them, of course). However, it is worth knowing that, according to a 2023 study, every negative word in a headline increases the readership of a given article by an average of 2.3%. So, understandably, the press and readers will always be more interested in a headline that presents a situation in a negative light.

The rebranding of the Orchestra was one of our most complex and unique projects. A new identity for an internationally known band with a 60-year history had to be created in such a way that it would appeal to future audiences and stand out in international competition.

When InnoEnergy - now Inno - was looking for a regional communication partner, one thing was certain: they did not need 14 different voices, but a common narrative in East-Central Europe. Our task was to create a hub agency model from Budapest that would simultaneously provide strategic unity, rapid decision-making, and real local relevance in up to 14 countries.

The sudden departure of SAP Hungary’s managing director, and the scandal that unfolded around it, once again highlighted that crisis management requires more than quick reaction. Thoughtful, well-structured and consistent communication plays an equally critical role. Without it, a company’s reputation can suffer long-term damage. This case also shows that ambiguity and vague wording often cause greater harm than the initial crisis itself. The aim of this article is not to detail the events at the company or to speculate, but to illustrate the challenges of managing a crisis rooted in organisational culture and structure.

Learn how to handle crises professionally. Customized crisis communication training for companies – with simulated exercises and proven effectiveness. Because crises will come. The question is whether your company will sink or ride them out.